Returns & Exchanges

At Lorenzo, we strive for sartorial perfection, but if your selection is not quite right, we offer a seamless 30-day return policy for all unworn and tagged items. Our commitment is to ensure your wardrobe reflects your personal style with complete satisfaction.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact and attached.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided via email and securely affix it to the outside of your parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.